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Help Center
FAQ
FAQ
Getting Started
Can I integrate kPoint with my application/product?
What are the various user authentication mechanisms that kPoint supports?
What is the minimum recommended configuration required for your computer to use kPoint?
What Browsers and Software do I need to use kPoint?
Support
How do I reach out to kPoint support team?
Is there any self help material for kPoint?
Product Overview
Can I share a kPoint video outside of my organization?
What are highlights in a kPoint video?
What are the various ways to add a video in kPoint?
Can I organize content in the kPoint portal?
Facing video playback issue after Chrome upgrade?
Send a video for review
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Security
How is the data backup maintained?
How does kPoint ensure the secure delivery of videos?
What authentication does kPoint support?
What personal information does kPoint store?
How does kPoint isolate the data of one customer from others?
What infrastructure security controls are implemented?
See all 10 articles
Engaging with kPoint
What happens to the videos after my subscription or trial ends?
What kind of assistance do I get from kPoint?
Can I do a trial with kPoint?
About kPoint
Supported browsers for kPoint NE
How can I verify, if I have adequate bandwidth to create kPoint videos?
How much Internet bandwidth do I need to create kPoint Videos?
How much Internet bandwidth do I need only to view kPoint video?
I want to use kPoint. How do I configure my system for kPoint?
What is the minimum recommended configuration required for your computer to use kPoint?
Configuration Help
How to upgrade browsers on different devices
How to enable cookies in IE, Chrome, Firefox and Safari browser?
Change Microphone Settings in Mac
How do I install Desktop Sharing Plugin?
How can I verify the status & version of Adobe Flash Player
What is the purpose of Google Chrome extension?
See all 14 articles
kPoint Videos
How to embed a kPoint video using classic embed code
Thumbnail upload instructions
Video upload instructions
How can I play the SCORM package in my LMS?
How do I resolve an error seen while creating a kPoint video "The input media is not compatible" or "kapsule titled abc could not be created"?
How to turn off Compatibility View
See all 26 articles
Interactivity & Search
What are keywords?
How are the keywords generated?
Transcript Upload Instructions
What happens to a Highlight, if I edit out a portion that contained the Highlight? For example, I placed a bookmark at the start of kPoint video and subsequently, I edit out that portion?
What is the scope of a kPoint video search?
I want to delete/modify a question in a kPoint video. How should I go about it?
Siteadmin
Can I edit a recorded kPoint video to share only some portions of the recording?
How to check kPoint Version I am using?
How do I share my kPoint videos on external websites, such as Facebook or Twitter?
How can I keep track of my kPoint video viewership?
When I re-edited the video, it started re-processing. Does it mean that statistics and video artifacts are reset?
What is the definition of a kapsule view? For example, if someone watches a one-hour video for 2 minutes, then does this add to the view count?
See all 10 articles
kPoint Studio
How to create a channel?
What are channels?
How do I add a slide in the second pane of my clip?
How do I add a video in the second pane of my clip?
How to add a Bookmark in a clip?
How to add a Quiz in a clip?
See all 26 articles
