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FAQ

  • Getting Started
    • Can I integrate kPoint with my application/product?
    • What are the various user authentication mechanisms that kPoint supports?
    • What is the minimum recommended configuration required for your computer to use kPoint?
    • What Browsers and Software do I need to use kPoint?
  • Product Overview
    • What are highlights in a kPoint video?
    • What are the various ways to add a video in kPoint?
    • Can I organize content in the kPoint portal?
    • Facing video playback issue after Chrome upgrade?
    • Send a video for review
    • How can I create a SCORM compatible package corresponding to a kPoint video?
  • Security
    • Password instruction
    • How is the data backup maintained?
    • How does kPoint ensure the secure delivery of videos?
    • What authentication does kPoint support?
    • What personal information does kPoint store?
    • How does kPoint isolate the data of one customer from others?
    See all 11 articles
  • Engaging with kPoint
    • What kind of assistance do I get from kPoint?
    • Can I do a trial with kPoint?
  • About kPoint
    • Supported browsers for kPoint NE
    • How much Internet bandwidth do I need to create kPoint Videos?
    • How much Internet bandwidth do I need only to view kPoint video?
    • What is the minimum recommended configuration required for your computer to use kPoint?
  • Configuration Help
    • Configure embed code
    • How to upgrade browsers on different devices
    • How to enable cookies in IE, Chrome, Firefox and Safari browser?
    • What is the purpose of Google Chrome extension?
    • What is the Password policy?
    • How can I change my password?
    See all 8 articles
  • kPoint Videos
    • How to embed a kPoint video using classic embed code
    • Thumbnail upload instructions
    • Video upload instructions
    • How do I resolve an error seen while creating a kPoint video "The input media is not compatible" or "kapsule titled abc could not be created"?
    • How do I change the Reviewer of a kPoint video?
    • Can we make a copy of a kPoint Video?
    See all 9 articles
  • Interactivity & Search
    • What is the scope of a kPoint video search?
  • Siteadmin
    • Can I edit a recorded kPoint video to share only some portions of the recording?
    • How do I share my kPoint videos on external websites, such as Facebook or Twitter?
    • How can I keep track of my kPoint video viewership?
    • When I re-edited the video, it started re-processing. Does it mean that statistics and video artifacts are reset?
    • What is the definition of a kapsule view? For example, if someone watches a one-hour video for 2 minutes, then does this add to the view count?
    • How can I provision multiple users in bulk?
    See all 7 articles

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