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Help Center
FAQ
FAQ
Getting Started
Can I integrate kPoint with my application/product?
What are the various user authentication mechanisms that kPoint supports?
What is the minimum recommended configuration required for your computer to use kPoint?
What Browsers and Software do I need to use kPoint?
Product Overview
What are highlights in a kPoint video?
What are the various ways to add a video in kPoint?
Can I organize content in the kPoint portal?
Facing video playback issue after Chrome upgrade?
Send a video for review
How can I create a SCORM compatible package corresponding to a kPoint video?
Security
Password instruction
How is the data backup maintained?
How does kPoint ensure the secure delivery of videos?
What authentication does kPoint support?
What personal information does kPoint store?
How does kPoint isolate the data of one customer from others?
See all 11 articles
Engaging with kPoint
What kind of assistance do I get from kPoint?
Can I do a trial with kPoint?
About kPoint
Supported browsers for kPoint NE
How much Internet bandwidth do I need to create kPoint Videos?
How much Internet bandwidth do I need only to view kPoint video?
What is the minimum recommended configuration required for your computer to use kPoint?
Configuration Help
Configure embed code
How to upgrade browsers on different devices
How to enable cookies in IE, Chrome, Firefox and Safari browser?
What is the purpose of Google Chrome extension?
What is the Password policy?
How can I change my password?
See all 8 articles
kPoint Videos
How to embed a kPoint video using classic embed code
Thumbnail upload instructions
Video upload instructions
How do I resolve an error seen while creating a kPoint video "The input media is not compatible" or "kapsule titled abc could not be created"?
How do I change the Reviewer of a kPoint video?
Can we make a copy of a kPoint Video?
See all 9 articles
Interactivity & Search
What is the scope of a kPoint video search?
Siteadmin
Can I edit a recorded kPoint video to share only some portions of the recording?
How do I share my kPoint videos on external websites, such as Facebook or Twitter?
How can I keep track of my kPoint video viewership?
When I re-edited the video, it started re-processing. Does it mean that statistics and video artifacts are reset?
What is the definition of a kapsule view? For example, if someone watches a one-hour video for 2 minutes, then does this add to the view count?
How can I provision multiple users in bulk?
See all 7 articles